Cognitive TPG A799 Guía de usuario descargar pdf (Pagina 26)

Chapter 4: Using the Printer26

A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08

Troubleshooting the printer

The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to

diagnose and solve these printer conditions. To resolve complex issues, you may need to contact a service representative.

If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at

www.CognitiveTPG.com.

Printer tone and green LED

Condition Possible causes What to do Where to go for more information

Green LED, quick steady Paper out Load a new paper roll Chapter 3: Setting up the Printer,

ashing “Load or change the receipt paper”

(See page 12)

Receipt cover open Close the cover

Knife unable to home Stop using the printer Contact your authorized service

representative.

Green LED, slow steady Paper is low Load a new paper roll Chapter 3: Setting up the Printer,

ashing (if paper low sensor is “Load or change the receipt paper”

installed) (See page 12.)

Other problems may Stop using the printer Contact your authorized service

be indicated representative

Printer beeps Printer has been turned No action is required

(two-tone—low frequency, on and is ready to operate

high frequency)

Printer beeps and ashes These all indicate serious Stop using the printer Contact your authorized

green LED in various conditions service representative

combinations

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Cognitive TPG A799 Guía de usuario Pagina 26